Disclaimer: The Princess Pavilion is not affiliated with The Walt Disney Company or any of its partners in any way. I do not wish to violate or infringe upon any copyright laws. Any similarities with my characters are purely coincidental.
Fuel charges apply for bookings further than a 8-mile radius from Southbourne, Dorset.
When making an enquiry, your chosen character, date and time will be provisionally held on standby. I secure the date, time and character only once a non- refundable deposit has been paid. Unfortunately, I cannot hold dates without a deposit.
Deposits are non-refundable. There are two reasons for this - as soon as the deposit is placed, I begin to plan and buy supplies for your party or event. It also acts as security for both you and me - you know that your desired date, time and character is secure, and I also can plan my books accordingly.
The remaining balance is due 3 days prior to the party. I send out a reminder the week of the party. If the remaining balance has not been paid by the dates given on your reminder, unfortunately your party booking can not go ahead. Your deposit will not be refunded in this case.
I do take into account sickness and other unforeseen circumstances and am able to discuss rescheduling if the situation arises, however, the deposit will be retained. On the very rare occasion that I (the owner/performer) may be poorly, I will refund you in full and offer to reschedule.
I stay in full character throughout the performance, therefore I require the organizer, parents, and guardians to be responsible for the children’s welfare at the party/event including behaviour and safety of the children.
I will not tolerate inappropriate behaviour and myself and/or my royal assistant has the right to leave at any point if we are being treated inappropriately at the party. Payment will not be refunded in this case.
We will arrive and leave at the exact time stated in the booking. If you wish for us to arrive earlier before the guests, then please book additional time for this. If there is a delay for any reason, then you will be contacted on the number you have provided whilst booking.
Please ensure there is a parking space available as close to the venue/address as possible as this could possibly delay our arrival. Parking must also be paid for if it is not free at your chosen venue.
It is at the discretion of myself to change activities accordingly based on time, space and responses of the children particularly for younger children.
The Princess Pavilion has a valid DBS, insurance, and risk assessment. Please ask if you would like a copy of any of these before your party or event.